Thank you for visiting Bath and Body Works. If you need assistance with using our web site, please call us at 1-800-756-5005 or email CustomerService@BathandBodyWorks.com and a customer service representative will be happy to assist you.

Redeeming Gift Cards and E-Gift Cards

How to redeem your Bath & Body Works E-Gift Card:

The Bath & Body Works Gift Card can be ordered online for use in our retail stores in the United States or at BathandBodyWorks.com. Please note, to redeem a Gift Card online, the card must have a PIN number. The PIN number is located on the back of the Gift Card.

  • Proceed through the checkout.
  • Enter your Gift Card number and PIN from the card on either the Payment page or the Review Your Order page and click "Apply".
  • When making a purchase online, you may redeem as many Gift Cards per order as you would like.
  • Please keep all Gift Cards. If your order cannot be fulfilled or you return any items, your refund will be credited back to the original form of payment.

Please note that some Gift Cards purchased in retail stores do not have PIN numbers and cannot be redeemed online. If your gift card that does not have a PIN, please contact our Customer Care Service Department at 1-800-756-5005 to redeem your gift card.

Check your Gift Card balance by entering the card number and PIN here.

How to redeem your Bath & Body Works E-Gift Card:

Bath & Body Works Online Gift Certificates can be used only at BathandBodyWorks.com and cannot be used at our retail stores. E-Gift Cards are sent, stored and accounted for in your email inbox so you never have to worry about losing them. E-Gift Cards are emailed to your recipient within 48 hours of your order.

Steps to redeem your E-Gift Certificate:

  • Proceed through checkout.
  • Enter your E-Gift Card number and PIN from the e-mail on either the Payment page or the Review Your Order page and click "Apply".
  • Please note E-Gift Card numbers are case sensitive.
  • If your order cannot be fulfilled or you return any items, your refund will be credited back to the original form of payment.

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