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Thank you for visiting Bath and Body Works. If you need assistance with using our web site, please call us at 1-800-756-5005 or email customercare@bathandbodyworks.com and a customer service representative will be happy to assist you.

Redeeming Gift Cards and E-Gift Cards

How to redeem your Bath & Body Works Gift Card:

Gift Cards can be used in our U.S. stores, by phone or online. To redeem a Gift Card online, the card must have a PIN number. The PIN number is located on the back of the Gift Card.

  • During checkout, look for the section marked "Gift Card/E-Gift Card" on the Payment page. Enter your Gift Card number and PIN, then click APPLY.
  • When making a purchase online, you may redeem as many Gift Cards per order as you would like. Simply enter each Gift Card number and PIN separately.
  • If the amount of your Gift Card does NOT cover the total online order amount, you must pay the remainder with a valid credit card or PayPal account.
  • If the amount of your Gift Card is for more than the total amount, the balance will remain on your Gift Card, and you may apply it to your next purchase.
  • Please keep all Gift Cards. If your order cannot be fulfilled or you return any items, your refund will be credited back to the original form of payment.

Please note that some Gift Cards purchased in Bath & Body Works stores do not have PIN numbers and cannot be redeemed online. If your Gift Card does not have a PIN, please contact our Customer Care Department at 1-800-756-5005 (TDD #: 1-877-215-5245) to redeem your Gift Card.

Accessibility Support: 1-800-531-4504
See our policy on accommodating assistive readers for visiting our website.

How to redeem your Bath & Body Works E-Gift Card:

E-Gift Cards can be used in our U.S. stores, by phone or online.

Redeeming your E-Gift Card online:

  • During checkout, look for the section marked "Gift Card/E-Gift Card" on the Payment page. Enter your E-Gift Card number and PIN, then click APPLY.
  • When making a purchase online, you may redeem as many E-Gift Cards per order as you would like. Simply enter each E-Gift Card number and PIN separately.
  • If the amount of your E-Gift Card does NOT cover the total online order amount, you must pay the remainder with a valid credit card or PayPal account.
  • If the amount of your E-Gift Card is for more than the total amount, the balance will remain on your E-Gift Card, and you may apply it to your next purchase.
  • If your order cannot be fulfilled or you return any items, your credit will be issued as a new E-Gift Card.

Redeeming your E-Gift Card in stores:

  • Print a copy of your E-Gift Card or show on your phone at the register when you are ready to check out.

How to check your Gift Card or E-Gift Card balance:

To check your available balance, (1) visit any Bath & Body Works (BBW) or The White Barn Candle Co. (WBC) store or by clicking here; (2) call 1-800-640-6052; or (3) text BBWGIFT to 95035; message & data rates may apply; single-msg only w/each response (up to 6 msgs); reply BBWHELP for help; terms & conditions at http://wap.bbw.com/Terms.

Terms and Conditions

Gift Cards are issued by Bath & Body Works GC, LLC and are redeemable for merchandise only, and for cash when the balance is under $10 (this amount could change, based on future revisions to applicable laws, in which case such a change will be reflected on our online and in-store return policies, and on subsequently issued gift cards), at all BBW or WBC USA & Puerto Rico store locations and online at BathandBodyWorks.com.

Gift Cards may not be returned, applied to previously purchased merchandise, used to pay down a credit card balance or buy another gift card. If your Gift Card is lost, stolen or destroyed, BBW or WBC may replace it if you provide the card number. Replacement card will be the value of the card at the time BBW or WBC fully processes your request. Gift Cards have no expiration date.

PLEASE RECORD YOUR GIFT CARD NUMBER(S) SHOULD YOU NEED TO REQUEST A GIFT CARD REPLACEMENT

For all other Gift Card inquiries, please contact us.

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