Thank you for visiting Bath and Body Works. If you need assistance with using our web site, please call us at 1-800-756-5005 or email CustomerService@BathandBodyWorks.com and a customer service representative will be happy to assist you.
- Where is my Order?
- How do I use my promo code?
- Why have you stopped making my favorite fragrance?
- What is your return policy?
- I forgot my password. Help!
- Why is my credit card information not being accepted?
- If you receive an error message due to a credit card authorization failure after attempting to submit an order, you may want to check the following:
If you have validated that the information is correct and you receive an error message at another attempt, call us at 1-800-756-5005.
Bath & Body Works Direct TDD #: 1-877-215-5245
- Ensure that there are no typos or misspellings with your name, street address, city, state, and zip code.
- Verify that your billing name (including middle initial) and address on your credit card bill is exactly the same as you have entered.
- Try re-entering your CID or security code.
Accessibility Support: 1-800-531-4504
See our policy on accommodating assistive readers for visiting our website.
Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. If this occurs, please note that those authorizations will drop off your account within 2-4 business days depending on your issuing bank. Please contact your bank for further questions.
- Can I ship my order Internationally?