Thank you for visiting Bath and Body Works. If you need assistance with using our web site, please call us at 1-800-756-5005 or email and a customer service representative will be happy to assist you.

Tracking Your Order

Tracking Your Order

  • Once your order has been shipped, it may take up to 48 hours before tracking is available.
  • Orders placed on may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary.
  • Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these instances, your Order Status will not offer tracking information, but will still offer processing status and other details.

Finding Your Order Status

The status of your order is easy to find.

  • Check your email. You will receive emails keeping you up-to-date about the status of your order.
  • Visit the website. Click on Order Status and sign in to Your Account 24 hours a day. You may view information about your most recent orders as well as past orders.
  • Contact us. Please email us at or contact us at 1-800-756-5005 if you have any questions.
    • Bath & Body Works Direct TDD #: 1-877-215-5245
    • Accessibility Support: 1-800-531-4504
      See our policy on accommodating assistive readers for visiting our website.

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