Thank you for visiting Bath and Body Works. If you need assistance with using our web site, please call us at 1-800-756-5005 or email and a customer service representative will be happy to assist you.


Cancellations Due to Order Processing Difficulties:

Under certain circumstances, orders or specific items from an order, are cancelled by our system for various reasons.

If your order or items ordered are cancelled, please expect an email from us, which will include a detailed explanation. You will not be billed for any cancelled items. If you would like additional details about why an order or specific items may have been cancelled, please call us directly at 1-800-756-5005.

Changing or Canceling Your Order

After you have clicked "Send My Order", your order begins to process and we are unable to make any modifications to your order.

If an item on your order has been moved to a backorder status and you would like to make changes, please call us directly at 1-800-756-5005.

Bath & Body Works Direct TDD #: 1-877-215-5245

Accessibility Support: 1-800-531-4504
See our policy on accommodating assistive readers for visiting our website.

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