Redeeming Gift Cards & E-Gift Cards

Redeem your Gift Cards and E-Gift Cards in U.S. Bath & Body Works and White Barn stores or online at You can also redeem by phone at 1-800-756-5005. To redeem a Gift Card online, the card must have a PIN number. You’ll find the PIN on the back of the card.

  • During checkout, click on the section marked “Gift Card” on the payment page. Enter your card number and PIN. Then click APPLY.
  • When making a purchase online, only one Gift Card or E-Gift Card may be used.
  • If the amount of your Gift Card or E-Gift Card does NOT cover the total online order amount, you must pay the remainder with a valid credit card or PayPal account.
  • If the amount of your card is for more than the total amount, the balance will remain on your Gift Card or E-Gift Card, and you can apply it to your next purchase.
  • If your order cannot be fulfilled or you return any items, we’ll refund you with a new E-Gift Card. For returns in stores, you will receive a merchandise credit.
  • Please note that some Gift Cards purchased in Bath & Body Works stores do not have PIN numbers and cannot be redeemed online. If your Gift Card does not have a PIN, please contact our Customer Care Department at 1-800-756-5005 (TDD #: 1-877-215-5245) to redeem your Gift Card.
  • To redeem an E-Gift Card in store, print the email that contained the E-Gift Card barcode or simply show the barcode on your phone. Present at the register when you are ready to check out.

Terms and Conditions

Gift Cards are issued by Bath & Body Works GC, LLC and are redeemable for merchandise only, and for cash when the balance is under $10 (this amount could change, based on future revisions to applicable laws, in which case such a change will be reflected on our online and in-store return policies, and on subsequently issued gift cards), at all Bath & Body Works (BBW) or White Barn (WB) US & Puerto Rico store locations and online at

Gift Cards may not be returned, applied to previously purchased merchandise, used to pay down a credit card balance or buy another gift card. Gift Cards have no expiration date. Gift Cards purchased in our Canadian stores are not redeemable online. No sales tax is charged when purchasing an E-Gift Card, but the applicable sales tax will be charged on the order(s) used to redeem it.

To check your available balance, (1) visit any Bath & Body Works or White Barn store or click here; (2) call 1-800-640-6052; or (3) text BBWGIFT to 95035; message & data rates may apply; reply BBWHELP for help; view terms & conditions.

If this card is lost, stolen or destroyed, BBW or WB may replace it if you provide the card number. Replacement card will be the value of the card at the time BBW or WB fully processes your request. To check your card balance or report a lost, stolen or destroyed card, call 1-800-640-6052.

Please record your gift card number(s) should you need to request a gift card replacement.

For all other Gift Card inquiries, please contact us.

Accessibility Support: 1-800-531-4504
See our policy on accommodating assistive readers for visiting our website.