Cancellations Due to Order Processing Difficulties

Sometimes orders or items from an order are canceled by our system. The reasons vary from errors in billing information to items that have sold out.

If, for any reason, your order or items are canceled, we will email you with a detailed explanation. You will not be billed for any canceled items. Give us a call at 1-800-756-5005 for additional details about why a cancellation occurred.

Changing or Canceling Your Order

When you submit an order through our checkout page, it begins to process and can’t be changed.

If an item on your order has been moved to backorder status and you would like to make changes, call us at 1-800-756-5005.

Bath & Body Works Direct TDD #: 1-877-215-5245

Accessibility Support: 1-800-531-4504
See our policy on accommodating assistive readers for visiting our website.