Our 100% Guarantee
At Bath & Body Works, we have a 100% satisfaction guarantee. If at any time you're not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works stores.
In addition to our 100% Guarantee, we also honor price adjustments for full price merchandise purchased in close proximity to a promotion, sale price or special offer. A one-time price adjustment from the original selling price to the current selling price will be issued for online or in store purchases within 14 days after the date of the original purchase. To receive a price adjustment for an online purchase, please contact us at 1-800-756-5005. For in store purchases, the original receipt must be presented in store to receive an adjustment to the selling price that is currently being offered.
Returning an Item
The invoice in your package will contain detailed instructions for returning an item. Here are the basic steps:
Returns to a Retail Store in the United States:
In select stores, a government-issued ID is required for all returns and exchanges. Bath & Body Works will electronically scan this ID for the sole purpose of preventing return abuse. Bath & Body Works does not sell the information obtained through this process.
For questions or concerns, please contact Store Customer Relations at 1-800-395-1001. Bath & Body Works Store Relations TDD#: 1-866-315-3129
Returns by Mail in the United States:
Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.
Exchange of an online purchase:
We will gladly accept exchanges at Bath & Body Works stores in the United States only. All merchandise returned by mail will be credited to your original form of payment (excluding shipping and handling charges).