Thank you for visiting Bath and Body Works. If you need assistance with using our web site, please call us at 1-800-756-5005 or email and a customer service representative will be happy to assist you.

Preventing Fraud

Protecting your information when using the Internet should include consideration of safeguards you put on your computer and use when online. To help you better protect your information, we want to clarify some of our practices and raise your awareness of some current scams that might affect you or your computer:


"Phishing" or "Spoofing" refers to emails that appear to be from a legitimate company (often including the logo of that company) and request personal information such as credit card and bank account numbers or passwords. In reality, these emails are from an unauthorized and phony source.

So there will never be any confusion:

  • DOES NOT email you to verify your credit card number
  • You should only submit credit card information to us when completing an order at our Checkout page or when updating Your Account at
  • If you receive an email that appears to come from Bath & Body Works that asks you to provide your credit card information or your password to Your Account, it would NOT be from us. You should NOT provide your credit card or password.
  • If you receive an email that requests credit card or other personal information in exchange for a Bath & Body Works gift card, it is NOT from us.

You could help us fight fraudulent email requests that make reference to Bath & Body Works by forwarding them (without altering the subject line) to us at

To learn more about Phishing go to

Malicious Software:

When you visit sites on the Internet or open attachments in emails, there is the risk that malicious software may be downloaded onto your computer without your knowledge. When crooks download this malicious code to send you to a bogus web site, it may be referred to as "pharming".

Some of this malicious software has the ability to:

  • Redirect your computer to web sites without any action by you
  • Recognize when you are at a "Checkout" page of a site and either redirect your information to another web site that is not ours or open another website on your computer
  • Open pop-up ads or new windows that make gift card offers or request credit card numbers and other personal information. We DO NOT ask for credit card information in pop-up ads.

To learn more about malicious software go to

Please note, the information we are providing and the links to the Federal Trade Commission are furnished only for your convenience.

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