Thank you for visiting Bath and Body Works. If you need assistance with using our web site, please call us at 1-800-756-5005 or email and a customer service representative will be happy to assist you.

US Store FAQs

  • How does your mailing list work?
    We attempt to mail every customer who signs up for our mailing list at least once a year. We send a variety of mailers, so the coupons in your mailbox may be a little different than those of your friends and neighbors. In fact, you may receive a coupon when others don't and they may receive one when you don't. Please know that we want to give each of our friends a chance to save on their favorite Bath & Body Works items at some point during the year. We also frequently send out news, information, and special offers via email, so we encourage all of our customers to enroll their email address on our website.
    When you visit our stores, website, or call us, we will often ask to verify your customer information. We want to have the most updated address information for our customers so that we can send special offers on products that you will enjoy.
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  • What is your return policy?
    At Bath & Body Works, no sale is ever final. If you are not completely satisfied with your purchase, you may exchange it for something else in our store or receive a merchandise credit card to use whenever you like. If you prefer a refund, just show us your sales receipt or invoice and we will be happy to provide a credit to the original form of payment. In select stores, government-issued ID is required for all returns and exchanges. Bath & Body Works will electronically scan this ID for the sole purpose of preventing return abuse.
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  • I lost my gift card. What should I do?
    If your gift card is lost, stolen, or destroyed, Bath & Body Works may replace it if you are able to provide us with the gift card number. The replacement card will be for the value of the gift card at the time Bath & Body Works receives your report of loss, theft, or unauthorized use. Please contact Bath & Body Works retail Customer Relations at 1-800-395-1001.
    • Bath & Body Works Store Relations TDD #: 1-866-315-3129

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  • Will Bath & Body Works make a charitable donation to my organization?
    Bath & Body Works is part of L Brands, a family of the world's best fashion brands. L Brands is committed to being a responsible member of the global community. We realize that our enterprise touches the lives of millions of people - customers, associates, shareholders, vendor partners, suppliers, environmental and community groups, and many more.
    • We believe we have a responsibility to do what is right, not only for our business and our stakeholders, but also for the global community. Accountability and responsibility must be our guiding principles, and our actions must demonstrate our values.
      Please visit our corporate website at and click on the social responsibility section for information about what types of organizations we support and how support can be obtained.

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  • What is your policy regarding animal testing?
    Bath & Body Works policy prohibits the testing of our branded products, formulations and ingredients on animals except in rare cases when required by government regulations. Through our involvement in the Institute for In Vitro Sciences, we are supporting research to develop additional non-animal alternative methods which we believe will ultimately result in the elimination of animal testing worldwide.
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  • Who can I contact regarding a question or to share feedback about a store experience?
    If you would like to contact someone regarding an experience in one of our retail stores email us at, call 1-800-395-1001 or write to Bath & Body Works Customer Relations at 7 Limited Parkway East, Reynoldsburg, OH 43068. If you have a question specifically about or about an online purchase, contact us at 1-800-756-5005.
    • Bath & Body Works Direct TDD #: 1-877-215-5245
    • Bath & Body Works Store Relations TDD #: 1-866-315-3129

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  • Can I open a Bath & Body Works store in my hometown?
    In order to provide consistent, high quality service and products, each store is corporately owned. This way, we are able to provide our associates with the support and information they need to give our customers the kind of experience they expect from us. This is so important to us that we do not offer franchises or distributorships.
    At this time we are not soliciting request for franchise partners within the US or internationally. We also do not authorize third party reselling of our products.
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