Now in Canada
When can you track your order?
Once your order ships, you will receive a shipping confirmation email and you will be able to track your order. Please note that tracking availability may vary. Some orders may not have updated tracking information until the package has reached the Canadian border. Orders will be delivered either by Canada Post or Purolator.
Where can you find your order status?
The status of your order is easy to find:
- Check your email. You will receive emails keeping you up-to-date about the status of your order.
- Visit the website. Click on order status and sign-in to "Your Account." You may access your account 24 hours a day and view information about your most recent orders as well as past orders.
- Contact us. Please contact customer service at firstname.lastname@example.org or at 1-800-756-5005 if you have questions.
How long will it take to ship your order?
Please be aware that items shipped from the U.S. to Canada may require additional delivery time because of increased security measures at border crossing points. Overnight shipping is not available for shipments to Canada.
For shipping and handling rates to Canada, please visit the Shipping & Handling page.
Duties and Taxes in Canada
How do duties and taxes affect your BathandBodyWorks.com order?
Any order shipped to Canada is subject to import duties and taxes that are levied and collected during checkout. For more information, please visit the Duties and Taxes in Canada page.
Canadian Return Policy
How do you return an order by mail?
The invoice in your package will contain detailed instructions for returning items shipped to a Canadian address. For more information, please visit the Canadian Returns page.
Can you return an order to a retail store?
Items purchased from BathandBodyWorks.com can only be returned via mail or at a U.S. store.
Where can you return a gift purchased on BathandBodyWorks.com?
You may return your gift to any U.S. Bath & Body Works store or call customer service at 1-800-756-5005 to arrange your gift return. Once we process your return, we will send you a gift card in U.S. currency that can be used online or in any U.S. store.
Where can you make an exchange?
Merchandise purchased on BathandBodyWorks.com can only be exchanged at BathandBodyWorks.com or U.S. stores. Please note that merchandise purchased at Canadian stores can not be exchanged at BathandBodyWorks.com or U.S. stores.
For more information on how to make an exchange, please contact customer service at 1-800-756-5005.
Where are the Bath & Body Works Canadian stores?
Please visit the Canadian Store Locator page for a complete list of Bath & Body Works Canadian stores.
Will the Bath & Body Works Canadian stores be the same as they are in the U.S.?
Yes. The Canadian stores will have the same look and feel as the new U.S. stores.
Will the product assortment, promotions and offers in Canadian stores be the same as U.S. stores?
The product assortment may vary by store location. In addition, the pricing and promotions offered in Canadian stores may differ from the pricing and promotions for the same products in the U.S. stores and BathandBodyWorks.com.
Please contact your local Canadian store for more details on product selection and specific promotions and offers. Please visit the Canadian Store Locator page for a complete list of Bath & Body Works Canadian stores.
What is the Canadian stores contact information?
To contact our Canadian Customer Service Department, please call 1-888-684-6412.
Gift Cards & Egift Cards
Where can gift cards be used?
Gift cards purchased at BathandBodyWorks.com or U.S. stores can only be used in a U.S. store, BathandBodyWorks.com or contact customer service at 1-800-756-5005. Gift cards purchased in a Canadian store can only be used in a Canadian store. You can not use the Canadian currency gift cards with your online order, over the phone or in a U.S. store.
Where can you redeem and order an Egift card?
Egift cards can only be redeemed and ordered at BathandBodyWorks.com.
How are prices displayed on BathandBodyWorks.com?
All prices are shown in, and processed with, U.S. currency.