Customer FAQs

What is My Bath & Body Works?

My Bath & Body Works is a free rewards Program. It allows you to earn from your in-store and online purchases and redeem for a free product of your choice (valued at up to $16.50 regular retail unit price, excluding sale merchandise or promotional pricing). Shipping & Handling charges apply online. See link for additional details on Redeeming Rewards.

How do I join My Bath & Body Works?

Membership in My Bath & Body Works and App download is only open to residents of the United States residing in the Los Angeles and Chicago areas. Members must have both billing and shipping addresses in one of the Zip Codes listed here to be eligible.

Members with an existing bathandbodyworks.com account must download the App and complete their profile by providing the following information: first name, last name, email, phone number, and zip code.

See link for additional details on Eligibility and Enrollment.

I just made a purchase but am not a My Bath & Body Works Member. Can I get credit if I join now?

Yes! If you enroll within 7 days from the time of your purchase, you can receive credit for that purchase. If you made a purchase in a store and provided your email address and phone number at checkout, credit will automatically be applied to your account if you enroll with the same email and phone number (some exclusions apply – see below). After enrolling, the amount earned toward your next Reward will be reflected in your balance within 72 hours.

Customers who made a credit card purchase in a California store, did not provide email & phone number at checkout, or made an online purchase; visit the MORE section in the My Bath & Body Works App and select Contact Customer Care. From there, choose the Email Us option and send your purchase information. When contacting Customer Care, be sure to include your Rewards Card barcode, merchandise subtotal, and date of purchase from your receipt. For more help, call 1-800-869-0158 or email: customercare@bathandbodyworks.com

How do I earn My Bath & Body Works Rewards?

You will earn credit towards your next Reward for every $1.00 of Eligible Purchase. “Eligible Purchases” are the actual amount paid on any purchases of goods and/or services made by you after any applicable discounts are applied, excluding shipping and handling fees, applicable taxes, gift card purchases, gift wrap, and gift-wrap fees.

Members must identify themselves at the time of transaction to count as an Eligible Purchase towards earning a Reward. Online, Members must be signed into their bathandbodyworks.com Account. In Store, Members must open their App and display their App loyalty barcode. In some states, Members may also be able to provide the phone number or email address associated with their account to earn.

Members will need to accrue the amount specified to earn a Reward. Each time a Member reaches the amount specified, they will earn another Reward. The amount earned toward your next Reward will be reflected in your balance within 72 hours of an in-store transaction or once an online order has a Shipped status. If Rewards still do not appear, please contact Customer Care at 1-800-869-0158. See link for additional details on Earning Rewards.

Will my online purchase count towards my Rewards?

Yes, eligible purchases made on bathandbodyworks.com will count towards your dollars earned. To earn, ensure that you sign into your bathandbodyworks.com account prior to completing your purchase. See link for additional details on Earning Rewards.

How do I Redeem Rewards?

Rewards are issued only to the App when Members have accrued the amount specified to earn a Reward. Members must identify themselves at the time of transaction to redeem. Online, Members must be signed into their bathandbodyworks.com Account, and Shipping & Handling charges apply. In Store, Members must open their App and display their App loyalty barcode or, if available in the state, provide the phone number or email associated with their account to redeem.

Each Reward may be redeemed for only one item and will be applied to the most expensive eligible product in the transaction.

Products eligible for Reward redemption must each have a regular retail unit price equal to or under $16.50. This means, for example, 3-wick candles and some candle accessories, perfumes, colognes, gift sets, and skin care products with a regular retail unit price above $16.50 are not eligible. See link for additional details on Redeeming Rewards.

Do Rewards or Offers expire?

Rewards are valid for 90 days from date issued. Expired Rewards will not be replaced and Rewards will not be re-issued after use.

Accrued Eligible Purchase spend expires twelve (12) months from the date it is earned or if your account is inactive (i.e., no purchases made) for twelve (12) consecutive months. Once Accrued Eligible Purchase spend expires, it may not be redeemed. See link for additional details on Redeeming Rewards and on Expiration of Accrued Eligible Purchase Spend.

What happens to my eligible spend when I return items that counted towards my Reward?

Returns will be deducted from Eligible Purchase spend towards earning a Reward. Credit towards a Reward awarded for purchases that are returned or refunded or otherwise adjusted will be deducted accordingly. Such deductions may result in a negative balance, in which case, any subsequent credit you earn will be applied to reduce that negative balance.

Can I return the item I acquired through redeeming a Reward?

With a receipt, an item acquired through Reward redemption may be exchanged for another item meeting the eligibility criteria for Reward redemption. All other returns and exchanges (including items acquired through Reward redemption) will be governed in adherence with the Bath & Body Works Return Policy.

Can I still enroll into my Bath & Body Works if I don’t have a smartphone?

At this time, Program registration is only available through the App. The App is available to download on the Apple App Store and Google Play Store via iPhone and Android smartphone devices. See link for additional details on Eligibility and Enrollment.

What is My Rewards Card?

The My Rewards Card is a barcode unique to your My Bath & Body Works account, and is visible on the Home and Wallet pages of the App. This barcode identifies you in-store at the time of purchase, allowing you to earn Rewards.

Can I combine points from multiple accounts into a single account?

Members are limited to one account. Membership is nontransferable and subject to present and future Program Terms. See link for additional details on Eligibility and Enrollment.

Have additional questions?

Please visit the Terms and Conditions page to view full program rules or contact customer care.

See link for full Terms and Conditions and to Customer Care (App specific).