Thank you for visiting Bath and Body Works. If you need assistance with using our web site, please call us at 1-800-756-5005 or email and a customer service representative will be happy to assist you.

Canadian Return Policy

The invoice in your package will contain detailed instructions for returning items shipped to a Canadian address. Here are the basic steps:

Returns by mail:

  • Complete the return form located on the bottom of your invoice.
  • Enclose the return form inside the box and retain the top half of the invoice for your records.
  • Pack items safely for shipping and affix a shipping label to the address below:

    Bath & Body Works
    Returns Department
    6100 Freemont Boulevard
    Mississauga, Ontario L5R 3V7

  • All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable. Keep the tracking information until your return has been processed.
  • All returns will be credited to the original form of payment (excluding shipping and handling charges). If you paid with an E-Gift Card, a new E-Gift Card will be issued and emailed to you. If you paid with a Gift Card, funds will be returned to the original Gift Card.

Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.

Returns to a Retail Store:

Items purchased from can only be returned to Bath & Body Works stores in the United States, or by mail.

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