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Canadian Return Policy

The invoice in your package will contain detailed instructions for returning items shipped to a Canadian address. Here are the basic steps:

Returns by mail:

  • Complete the return form located on the bottom of your invoice.
  • Enclose the return form inside the box and retain the top half of the invoice for your records.
  • Pack items safely for shipping and affix the return shipping label located on the invoice.
  • All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable.
  • All returns will be credited to the original form of payment (excluding shipping and handling charges).

Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an e-mail confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.

      Bath & Body Works
      Returns Department
      850 Matheson Boulevard, West
      Unit 4
      Mississauga, Ontario L5V 0B4

Returns to a Retail Store:

Items purchased from BathandBodyWorks.com can only be returned to Bath & Body Works stores in the United States, or by mail.


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