Thank you for visiting Bath and Body Works. If you need assistance with using our web site, please call us at 1-800-756-5005 or email CustomerService@BathandBodyWorks.com and a customer service representative will be happy to assist you.
 
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Emails About Your Order

After you place an order, you will receive emails containing updates and shipping information. Below are examples of e-mails you may receive:

  • Order Confirmation Email confirms that we have received and are processing your order.
  • Order Notification Email confirms contains your order number and product details.
  • Backorder Confirmation Email will be sent if a part of your order was unable to be fulfilled and will contain a revised expected ship date for items on backorder.
  • Shipment Confirmation Email confirms that your order has shipped. Please allow up to 48 hours for tracking information to become available.
  • Important notice about your order Email may be sent for a few different reasons: difficulty in processing your order, inability to ship to the address provided, or cancellation of your order. Should you receive this notification, please contact Customer Care at 1-800-756-5005 so we may assist you promptly.
  • Return Confirmation Email confirms that your return has been received and processed. Product detail and refund information are also included.

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