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E-mails About Your Order

After you place your order, you will receive e-mails that contain your order details.

Below are examples of e-mails you may receive:

  • Order Confirmation. This e-mail confirms that we have received your order and contains your order number and product details.
  • Pre-Order/Backorder Confirmation. This e-mail confirms that we have received your request for a pre-order or backorder and will include the expected ship date and product details.
  • Shipment Confirmation. This e-mail confirms that your order has shipped. Please allow up to 48 hours for tracking information to become available.
  • Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, or cancellation of your order. Should you receive this notification, please contact Customer Service at 1-800-756-5005 so we may assist you promptly.
  • Return Confirmation. This e-mail confirms that your return has been received and processed. Product detail and refund information are also included.

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