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Thank you for visiting Bath and Body Works. If you need assistance with using our web site, please call us at 1-800-756-5005 or email CustomerService@BathandBodyWorks.com and a customer service representative will be happy to assist you.

Bath & Body Works Gift Cards

About our Gift Cards

The perfect gift for any occasion!

Bath & Body Works Gift Cards are available in denominations of $15–$250. Our Gift Cards never expire and can be used in our U.S. stores, by phone or online.

Shop Gift Cards

Visit our Gift Cards page to get started. Gift Card purchases do not apply toward promotional offers.


Delivery & Shipping of Gift Cards

  • Gift Cards arrive tucked in our signature gift box with your customized message.
  • Gift Cards will receive free standard ground shipping.
  • When other items are ordered along with Gift Cards, sales tax and shipping will be applied to the value of the other items, not the Gift Cards.
  • Express shipping options are available for Gift Cards shipped within the lower 48 states, excluding PO Boxes, for an additional fee. Please refer to Shipping & Handling page for more details.
    • Note: Funds may take up to 48 hours to appear on your Gift Card.

Returning Gift Cards

  • Gift Cards may be returned in Bath & Body Works stores if original receipt is presented and the Gift Card number matches that shown on the receipt.
  • Cash may only be exchanged for Gift Cards under $10 in Bath & Body Works stores.

Redeeming your Gift Card

  • In Stores: Present your Gift Card to a store associate when checking out.
  • By Phone: When placing your order, give your card number and PIN to Customer Care.
  • Online: During checkout, look for the section marked "Gift Card/E-Gift Card" on the Payment page. Enter your Gift Card number and PIN, then click APPLY. A credit card is not required if the Gift Card balance covers the entire order total. Any unused balance will remain on your Gift Card.

Gift Cards purchased at Bath & Body Works stores in Canada are not redeemable online.

If your Gift Card is lost, stolen or destroyed, please contact Customer Care at 1-800-756-5005 (TDD #: 1-877-215-5245).

How to locate the PIN


In order to redeem your Gift Cards online, you must enter both the Gift Card number and PIN for each card during checkout. Your PIN is located underneath a scratch-off field on the back of the Gift Card.

Please note that some Gift Cards purchased in Bath & Body Works stores do not have PIN numbers and cannot be redeemed online.

If your Gift Card does not have a PIN or you are having trouble locating your PIN, please contact our Customer Care at 1-800-756-5005 (TDD #: 1-877-215-5245).



Gift Card Balance

You can check your balance at any time here or by calling 1-800-640-6052. Or, text BBWGIFT to 95035; message & data rates may apply; single-message only with each response (up to 6 messages); reply BBWHELP for help; terms & conditions at http://wap.bbw.com/Terms.

For all other Gift Card inquiries, please contact us.

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