Thank you for visiting Bath and Body Works. If you need assistance with using our web site, please call us at 1-800-756-5005 or email and a customer service representative will be happy to assist you.
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Frequently Asked Questions

Where is my Order?
You may check the status of your order and track shipping progress by visiting our Order Status page or by logging into My Account and reviewing your order history. It may take up to 48 hours after an order has shipped before tracking information is available
How do I use my promo code?
Enter your promotional offer code box, exactly as it appears on your email, printed offer or webpage. Click "Apply" and your discount will be detailed in the payment summary. Only one promotional discount code, per order, may be accepted. Refer to the Terms and Conditions detailed on the original offer for any additional information.
Why have you stopped making my favorite fragrance?
We are sorry your favorite fragrance is no longer available! We make decisions to no longer offer certain products after carefully considering consumer-purchasing patterns from all over the country. Because your opinion matters so much to us, we invite you to email us the name of your favorite product and we will forward the information to our Product Development Team. Until then, find your favorite among our collection of Online Exclusive Fragrances.
What is your return policy?
Love it or bring it back! We have a 100% satisfaction guarantee. If you don't absolutely love the quality of our products, you may return them to any of our Bath & Body Works stores. Click here to view our detailed return policy.
I forgot my password. Help!
If you can't remember your password, click here and enter your email. We'll send you a link to change your password. Please note it can take up to 1 hour for My Account to recognize your new password.
Why is my credit card information not being accepted?
If you receive an error message due to a credit card authorization failure after attempting to submit an order, you may want to check the following:
  • Ensure that there are no typos or misspellings with your name, street address, city, state, and zip code.
  • Verify that your billing name (including middle initial) and address on your credit card bill is exactly the same as you have entered.
  • Try re-entering your CID or security code.
If you have validated that the information is correct and you receive an error message at another attempt, call us at 1-800-756-5005.
Bath & Body Works Direct TDD #: 1-877-215-5245

Accessibility Support: 1-800-531-4504
See our policy on accommodating assistive readers for visiting our website.

Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. If this occurs, please note that those authorizations will drop off your account within 2-4 business days depending on your issuing bank. Please contact your bank for further questions.
Can I ship my order Internationally? accepts orders whose shipping addresses are located within the United States, Puerto Rico, US territories and Canada only.

For a Bath & Body Works store in your part of the world, please see our Global Locations store guide by clicking here.
4 tips to safely enjoy our candles
  1. Don't touch your candle while hot! Never touch or move a Candle while lit; wait until wax hardens.
  2. Keep an eye on your candles! Always burn Candles where you can see them (no longer than 3-4 hours at a time) and never near aything that can catch fire. Candles will burn slower and more evenly when kept in draft-free areas. Extinguish the flames before you leave the room. Never extinguish the flame with water.
  3. Keep your Candles clean! Trim wicks to ¼ inch before you light them — every time! Straight, short wicks make your Candles melt evenly. And properly dispose of used matches and wick trimmings instead of leaving them in the Candle.
  4. Keep Candles out of reach! Watch pets and children to avoid Candles being accidentally knocked over.

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