Store FAQs

US Store FAQs

How does your mailing list work?
What is your return policy?
Oh no! I lost my gift card. What should I do?
Will Bath & Body Works make a charitable donation to my organization?
What is your policy regarding animal testing?
Who can I contact with questions or feedback about a store experience?
Can I open a Bath & Body Works store in my hometown?

Canada Store FAQs

Where can I find Bath & Body Works stores in Canada?
Are Bath & Body Works stores in Canada the same as in the U.S.? Do they have the same products and promotions?
Can Gift Cards and E-Gift Cards purchased online be redeemed in Canada stores?
How can I contact Canada stores?

How does your mailing list work?

We do our best to send you special offers on products that you’ll love. We send a variety of mailers, so the coupons in your mailbox may not be the same as what your friends and neighbors get. In fact, you may get a coupon when they don't and they may get one when you don't. When you visit our stores, shop on our website, or call us, we often ask to confirm your contact information so we know how to reach you. We try to send everyone offers at least once a year so our friends have a chance to save on their favorites. To get the scoop on even more news and special offers, sign up for our emails.

What is your return policy?

We want you to be 100% satisfied with everything from Bath & Body Works. If for any reason you’re not, simply bring it back! For full details, see our Returning an Item page.

Oh no! I lost my gift card. What should I do?

Don’t panic! If your gift card is lost, stolen, or destroyed, Bath & Body Works may replace it if you are able to provide us with the gift card number. The replacement card will be for the value of the gift card at the time we receive your report of loss, theft, or unauthorized use. Call our Stores Customer Care at 1-800-395-1001.

Bath & Body Works Store Relations TDD #: 1-866-315-3129
Accessibility Support: 1-800-531-4504
See our policy on accommodating assistive readers for visiting our website.

Will Bath & Body Works make a charitable donation to my organization?

Bath & Body Works is part of L Brands, a family of the world's best fashion brands. At L Brands, we believe we have a responsibility to do what is right, not only for our business and our stakeholders, but also for the global community. Please visit our corporate website at LB.com and click on the social responsibility section for information about what types of organizations we support and how support can be obtained.

What is your policy regarding animal testing?

Bath & Body Works policy prohibits the testing of our branded products, formulations and ingredients on animals except in rare cases when required by government regulations. Through our involvement in the Institute for In Vitro Sciences, we are supporting research to develop alternative non-animal methods which we believe will ultimately result in the elimination of animal testing worldwide.

Who can I contact with questions or feedback about a store experience?

We’re here for you! Email us at customercare@bathandbodyworks.com, call our Stores Customer Care at 1-800-395-1001, our Online Customer Care at 1-800-756-5005 or write to Bath & Body Works Customer Care at 95 West Main Street, New Albany, OH 43054.

Bath & Body Works Direct TDD #: 1-877-215-5245
Bath & Body Works Store Relations TDD #: 1-866-315-3129
Accessibility Support: 1-800-531-4504
See our policy on accommodating assistive readers for visiting our website.

Can I open a Bath & Body Works store in my hometown?

We love to give our customers (you!) consistent, high quality service and products. To make sure this happens, each store is corporately owned. That way, we know our associates get the support and information they need to give our customers the kind of experience they expect from us. This is so important to us that we do not offer franchises or distributorships. At this time we are not soliciting requests for franchise partners within the US or internationally. We also do not authorize third party reselling of our products.

Where can I find Bath & Body Works stores in Canada?

Check out our complete list of Bath & Body Works stores in Canada here.

Are Bath & Body Works stores in Canada the same as in the U.S.? Do they have the same product and promotions?

Bath & Body Works stores in Canada will have the same look and feel as new Bath & Body Works stores in the United States. For the most part, product assortment will be the same; however, pricing and promotions offered in Canada may differ from those offered in U.S. stores.

Can Gift Cards and E-Gift Cards purchased online be redeemed in Canada stores?

No. Only Gift Cards purchased in Canada can be redeemed in Canada stores. However, you can redeem an E-Gift Card at BathandBodyWorks.com anywhere, anytime.

How can I contact Canada stores?

We’re just a phone call away! Contact our Canada Customer Care Department at 1-888-684-6412.