Thank you for visiting Bath and Body Works. If you need assistance with using our web site, please call us at 1-800-756-5005 or email CustomerService@BathandBodyWorks.com and a customer service representative will be happy to assist you.
$5.99 Flat Rate Shipping is available for orders exceeding $10.00 in merchandise value shipping via Standard service to the contiguous United States, APO/FPO or PO Box destinations.
Need your Bath & Body Works merchandise faster?
Overnight: Next business day delivery for orders placed by 6:59 p.m. EST Monday - Friday.
Expedited: Delivery within 2 business days for orders placed by 6:59 p.m. EST Monday - Friday.
* Orders with upgraded shipping services are subject to verification. Upgraded orders placed after 6:59 p.m. EST Monday – Friday may not be processed until the following business day. Saturday delivery is not available.
Shipping Charges and Delivery Estimates
Shipping & handling charges are based on the pre-tax merchandise dollar amount of your order before any deductions or promotional discounts. Orders with a merchandise subtotal of $10.00 or less will be assessed a $4.00 shipping & handling surcharge. Orders shipping to multiple addresses will be charged per address.
Not all services are available for all destinations. Service options will be displayed at checkout.
U.S. Lower 48
Alaska and Hawaii
Delivery Estimates are based on two factors: order processing time and time in transit. In Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding United States federal holidays.
During peak periods you may experience longer than average order processing time.
US Lower 48:
Standard (2-7 business days)
Standard (3-8 business days)
Expedited (2 business days)
Expedited (2-4 business days)
Overnight (1 business day)
PO Box Lower 48:
Standard (3-12 business days)
AK & HI:
Standard (3-6 business days)
PO Box AK & HI:
Standard (Up to 30 business days)
Standard (21-30 business days)
Standard (Up to 30 business days)
Shipping Rules and Restrictions
Based on your shipping address, Bath & Body Works will determine the most efficient method of delivery.
Shipping & Handling will be charged at the time of shipment. If your order includes a pre-order or backordered item, shipping & handling will be assessed for the entire order at the time of the initial shipment. You will not be charged for an item until it is shipped.
Shipping & handling is a taxable service.
Certain beauty products are not eligible to be shipped to PO Boxes, APO/FPO, Alaska, Hawaii, Canada or US Territories.
Using a freight forwarder to ship items internationally may result in issues not covered by Bath & Body Works. If you use a package forwarding service to ship your order outside of the United States, then we consider their U.S. address to be the destination for your order. Our responsibility for loss or damage to your order ends once it reaches that address safely. We will not provide a replacement or refund for any items or packages delivered to you from a freight forwarder. You should refuse any items or packages that arrive damaged and instruct freight forwarders to do the same. Any items lost after delivery to you or the freight forwarder will be your responsibility.
Please email us at service@BathandBodyWorks.com or contact us at 1-800-756-5005 if you have any questions. Bath & Body Works Direct TDD #: 1-877-215-5245